Frequently Asked Questions
Find answers to common questions about our jewelry, ordering, and care.
Ordering & Payment
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available at checkout. Custom pieces may require 2-4 weeks for creation.
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days. Import duties and taxes are the responsibility of the customer.
Returns & Warranty
We offer a 30-day return policy for unworn items in original condition and packaging. Custom pieces are final sale. Contact us to initiate a return.
All our jewelry comes with a lifetime warranty against manufacturing defects. This covers issues with settings, clasps, and structural integrity under normal wear conditions.
Care & Maintenance
Store pieces separately to prevent scratching. Remove jewelry before swimming, showering, or applying lotions. Clean gently with a soft cloth. For deep cleaning, use warm water with mild soap.
Most rings can be resized within 2 sizes up or down. Eternity bands and certain designs may have limitations. Contact us for resizing options and pricing.
Still Have Questions?
Our team is here to help with any questions you may have.
Contact Us